MTA Chair and CEO Janno Lieber, Building and Growth President Jamie Torres-Springer and Chief Accessibility Officer Quemuel Arroyo announce the subsequent 12 subway stations that can obtain ADA upgrades throughout a press convention on the Franklin Av-Medgar Evers Faculty Station on the two/3/4/5 traces on Tuesday, Jul 22, 2025.
Photograph by Marc A. Hermann / MTA
Entry-A-Experience Paratransit, MTA’s service for seniors and folks with disabilities, is breaking ridership and efficiency data, and with Incapacity Pleasure Month simply getting began, there’s no higher time to highlight its success.
All through the spring, Paratransit averaged 41,000 scheduled journeys each weekday, which isn’t solely extra riders than the complete bus techniques in Cincinnatti or Detroit or Charlotte, it’s additionally 140% of our pre-COVID base. Nowhere else within the nation is a mass transit service exceeding 2019 totals by a lot. Entry-A-Experience is exclusive, and never by chance.
Eligible prospects are coming again as a result of the service is nice. On-time efficiency is commonly nicely above 90%, regardless of us tightening the window we use to measure “on time” – from the 30-minute nationwide customary down to twenty minutes — and buyer satisfaction is healthier than ever, hitting 85% or increased each month thus far in 2025. That’s an enormous soar from the outdated days, when Entry-A-Experience was nonetheless within the metaphorical basement of the Division of Buses.
It was elevated right into a powerhouse due to strategic investments and a renewed deal with the shopper expertise.
We bought 500 new all-electric automobiles to assist modernize our fleet of blue and white vans whereas increasing oversight for the for-hire automobiles that complement conventional service.
We revamped our name middle operation, in order that prospects may really get identical day troubleshooting and quicker bookings — it’s taking a median of simply 33 seconds to reply calls lately.
There’s a brand new evaluation facility in Decrease Manhattan that’s serving to to course of functions and eligibility recertifications extra rapidly.
And the MY AAR app has been completely redesigned for elevated accessibility and comfort.
Subsequent, we’re engaged on a contemporary Paratransit Expertise System to unlock additional scheduling efficiencies and repair enhancements for riders.
I’m the primary to say we’re not excellent, however we’ve gotten significantly better, and there’s no doubting MTA’s dedication to accessibility general. This can be a private ardour for me as Chair, and I’m thrilled to look at Paratransit – only one a part of our accessible service – develop and thrive, not simply throughout Incapacity Pleasure Month, however three hundred and sixty five days a 12 months.
Janno Lieber is MTA chair and CEO.
