MTA New York Metropolis Transit President Demetrius Crichlow driving a bus in Queens.
Marc A. Hermann / MTA
New York is a world journey vacation spot all yr spherical, however it’s significantly particular to be right here through the holidays. Longtime residents and vacationers alike make the most of all that the Metropolis has to supply – from iconic vacation markets to elaborate decorations, to large occasions just like the Thanksgiving Day Parade and the Rockefeller Heart Tree Lighting.
All these individuals aren’t getting round in personal automobiles. They’re taking transit, and our staff is conscious of the inflow of normal and new riders. So, we’re taking proactive steps to keep up nice service all through the season.
Very like the way you may clear up earlier than internet hosting, New York Metropolis Transit additionally needs the system to look its greatest – energy washing high-traffic stations like 34 St-Herald Sq. forward of the parade and 42 St-Instances Sq. Station earlier than the ball drop. We ship extra personnel to stations to assist with crowd management, wayfinding and fare purchases as nicely.
The vacations are prime time for station brokers, who aren’t simply ambassadors to the subways; they’re additionally representatives of New York Metropolis and their work is necessary. We take critically our obligation to offer wonderful customer support to all riders, together with guests who may want a little bit further assist navigating the system.
We additionally know that extra individuals create extra trash. As a lot as we encourage prospects to get rid of their rubbish in bins, they don’t all the time do this. Not solely does this current a cleanliness problem, however it might additionally have an effect on service when particles finally ends up on the tracks. That’s why we’re ramping up cleansing schedules at 47-50 Sts-Rockefeller Heart to assist shield service on the station that’s the gateway to so many iconic New York vacation traditions.
We don’t need something to jeopardize your experience. On-time efficiency final month reached a powerful 83.4%, boosted by the introduction of latest trains. We now have 745 R211 automobiles in service, with over 250 operating on the A line, 100 on the C, 70 on the G, and greater than 100 on the B. The whole Staten Island Railway fleet has additionally been changed with the brand new fashions.
Robust service isn’t a present, it needs to be a given and we work laborious to offer it. With this unbelievable staff in place, I do know we will proceed to ship secure and environment friendly service that every one riders can depend on this vacation season.
