Entry-A-Trip Paratransit, MTA’s service for seniors and other people with disabilities, is breaking ridership and efficiency data, and with Incapacity Delight Month simply getting began, there’s no higher time to highlight its success.
Marc A. Hermann / MTA
Entry-A-Trip Paratransit, MTA’s service for seniors and other people with disabilities, is breaking ridership and efficiency data, and with Incapacity Delight Month simply getting began, there’s no higher time to highlight its success.
All through the spring, Paratransit averaged 41,000 scheduled journeys each weekday, which isn’t solely extra riders than your entire bus techniques in Cincinnati, Detroit, or Charlotte but additionally 140% of our pre-COVID base. Nowhere else within the nation is a mass transit service exceeding 2019 totals by a lot. Entry-A-Trip is exclusive, and never accidentally.
Eligible prospects are coming again as a result of the service is nice. On-time efficiency is recurrently nicely above 90%, regardless of us tightening the window we use to measure “on time” – from the 30-minute nationwide normal down to twenty minutes — and buyer satisfaction is best than ever, hitting 85% or larger each month up to now in 2025. That’s an enormous bounce from the previous days, when Entry-A-Trip was nonetheless within the metaphorical basement of the Division of Buses.
In keeping with MTA Chair and CEO Janno Lieber, Entry-A-Trip Paratransit, MTA’s service for seniors and other people with disabilities, is breaking ridership and efficiency data.Marc A. Hermann / MTA
It was elevated right into a powerhouse because of strategic investments and a renewed concentrate on the client expertise:
We bought 500 new all-electric autos to assist modernize our fleet of blue and white vans whereas increasing oversight for the for-hire autos that complement conventional service.
We revamped our name middle operation, in order that prospects may really get similar day troubleshooting and quicker bookings — it’s taking a mean of simply 33 seconds to reply calls as of late.
There’s a brand new evaluation facility in Decrease Manhattan that’s serving to to course of purposes and eligibility recertifications extra rapidly.
And the MY AAR app has been completely redesigned for elevated accessibility and comfort.
Subsequent, we’re engaged on a contemporary Paratransit Expertise System to unlock additional scheduling efficiencies and repair enhancements for riders.
I’m the primary to say we’re not good, however we’ve gotten a lot better, and there’s no doubting MTA’s dedication to accessibility total. It is a private ardour for me as Chair, and I’m thrilled to look at Paratransit – only one a part of our accessible service – develop and thrive, not simply throughout Incapacity Delight Month, however one year a yr.
Janno Lieber is MTA Chair and CEO
