What to KnowNew York Metropolis is increasing its home violence hotline to incorporate new options aimed toward offering extra assist and knowledge to victims. The Mayor’s Workplace to Finish Home and Gender-Based mostly Violence mentioned the hotline, which is now known as 24-hour Hope Hotline, will quickly embrace a brand new chat function that may enable language translation. This function will develop into obtainable beginning February throughout sure hours. The chat function will likely be obtainable: Monday by way of Friday between 10 a.m. and eight p.m.; Saturday from 10 a.m. to three p.m.; and Sunday between 9 a.m. and 5 p.m. The chat function will likely be obtainable 24 hours a day, one year a 12 months as early as April, the company mentioned.
New York Metropolis is increasing its home violence hotline to incorporate new options aimed toward offering extra assist and knowledge to victims.
The Mayor’s Workplace to Finish Home and Gender-Based mostly Violence mentioned the hotline, which is now known as 24-hour Hope Hotline, will quickly embrace a brand new chat function that may enable language translation. This function will develop into obtainable beginning February throughout sure hours.
The chat function will likely be obtainable: Monday by way of Friday between 10 a.m. and eight p.m.; Saturday from 10 a.m. to three p.m.; and Sunday between 9 a.m. and 5 p.m. The chat function will likely be obtainable 24 hours a day, one year a 12 months as early as April, the company mentioned.
“We’re transferring from three crime sufferer entry strains to at least one and we’re including a chat function so any particular person in want of assist associated to any sort of crime can attain help as rapidly as attainable,” Anne Williams-Isom, the Deputy Mayor for Well being and People Providers mentioned in a written assertion.
Mayor Eric Adams celebrated the growth of the hotline as a part of the administration’s efforts to scale back crime within the metropolis and enhance entry to sources.
“The expansion of NYC’s 24-Hour Hope Hotline to include a chat feature underscores our administration’s efforts to create a safer city for all New Yorkers,” Adams said. “Our hotline received more than 101,000 calls last year alone and this new chat feature will allow us to expand our reach and meet thousands more crime victims in their time of need. Our ability to connect victims to services 24 hours a day, 365 days a year is a critical toolin our efforts to keep New York the safest big city in the United States.”
Victims and survivors of sexual violence, human trafficking, home violence or another crime can go to the workplace’s web site to speak with an advocate or name 1-800-621-HOPE (4673)
The hotline is overseen by the Mayor’s Workplace to Finish Home and Gender-Based mostly Violence in contract with Secure Horizon.
