After a 12 months in growth, launch day is lastly right here for the all-new MTA app. I is perhaps biased however I feel it’s destined to be one other five-star obtain, identical to TrainTime earlier than it. We listened to suggestions concerning the present model and enhanced the brand new one to be what we expect is the best-in-transit wherever.
With only a single faucet, subway and bus prospects now have entry to real-time arrivals on the stops closest to them, together with dwell positioning of the closest trains and buses, clearer station layouts, and higher switch info. And for the instances you want some additional help, there’s 24/7 chat assist from dwell customer support brokers.
We wish customers to maneuver by way of the transit system with confidence. Have to lookup deliberate service adjustments? There’s a function for that. Misplaced one thing on the bus? Simply click on on the hyperlink to the MTA’s official misplaced and located web page to file a declare.
The brand new app additionally permits riders to browse in accessibility mode, displaying a model of the subway map that highlights ADA accessible stations and real-time elevator standing, with assist for display readers and font scaling. Plus, there’s integration with Entry-A-Experience, so prospects can extra simply e book and handle journeys between techniques.
Lastly, it feels just like the MTA is working in 2026—with 2026 know-how. All of the credit score goes to our unbelievable in-house crew of consultants, a lot of whom left Huge Tech firms to come back work with us. We’re so excited to have them on board to assist develop progressive new instruments for bettering the rider expertise, with out a hefty guide price ticket.
Prior to now, we’ve farmed out digital tasks like this to 3rd events, which makes it tougher to repeatedly replace and enhance property, to not point out costlier. That doesn’t work for at present’s MTA, contemplating we’re already planning to introduce new options later this 12 months, like OMNY account administration and journey historical past.
As our Chair and CEO Janno Lieber likes to say, the brand new MTA is doing issues in another way to ship most profit for New Yorkers. The brand new app is simply the newest instance, and we sit up for studying your evaluations within the App Retailer.
