As president of New York Metropolis Transit, I’m dedicated to making sure all our riders, whether or not they take the subway, bus or our paratransit service Entry-A-Trip are offered protected, dependable and environment friendly service. As a result of at its coronary heart, transit is a connector – of individuals with one another and with this stunning metropolis. Our buyer base is various with a variety of wants. Nowhere is that this extra obvious than when serving folks with disabilities.
Whereas we discuss so much about rising our community of dependable subway elevators – we’re opening new elevators 5 instances sooner than ever earlier than – I additionally need to spotlight how our Paratransit service is delivering for seniors and people with disabilities.
Final Wednesday, Paratransit achieved file ridership with greater than 47,000 journeys scheduled – that’s greater than Chicago, Los Angeles, and Washington, DC’s paratransit ridership mixed. Paratransit not solely connects clients with household, mates and medical appointments, but in addition with work and schooling. In reality, 30% of Paratransit riders say they use it to get to jobs or faculty.
We’re rolling out new instruments just like the MY AAR app and OMNY playing cards to make reserving, monitoring, and paying for journeys simpler than ever earlier than. Each Paratransit buyer now both has an OMNY card in hand or has one on the way in which. Faucet and experience will make it extra handy for riders to seamlessly entry the transit system – each for Paratransit and fixed-route journeys. Not will they’ve to hold actual change when boarding or a separate MetroCard for the instances they use the bus or subway. These instruments empower clients to journey extra independently and with better ease.
Service reliability is best than ever earlier than, with all efficiency indicators recurrently exceeding targets. Effectively over 94% of pickups are made inside a 30-minute window, however the service now holds itself to the next normal of constructing pickups inside a 20-minute window to provide riders extra of their time again – and hits that mark on 90% of all journeys.
In survey after survey buyer satisfaction now reaches 80%. With spectacular on-time efficiency numbers and user-friendly instruments, my colleagues and I are proud, however not stunned, that Paratransit ridership is as excessive as its reliability and people scores.
